FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. What services can you provide?

We can provide express, air, sea, and Qatar Airways services around the world.

2. What is the method of weighing the goods?

In logistics, it is generally compared according to the packing size and actual weight of
the goods, and the larger one is the billing weight. Just like in the express delivery,

The general volume billing method is to divide by 5000, then divide by 5000 by multiplying
the length, width and height, and compare with the actual weight of the goods, and then get
the final calculation of the goods.

Fee heavy.Generally, the volume billing method of sea freight, air freight, and Qatar
Airways is to divide 6000, multiply the length, width and height by 6000, and then
calculate the actual weight of the goods.

In comparison, the billing weight of the final ticket is obtained.

3. How is the general fee composed?

Generally, the final quotation is composed of unit price, product surcharges and other
miscellaneous fees.
For example, there are 10 boxes of goods, the billing weight is 100KG, the unit price is
25RMB/KG, and the product surcharge is 1RMB/KG, then the final billing weight is
100*25+100*1=2600RMB

4. What are the common trade terms now? Which are the most commonly used?

Now the common trade terms are EXW, FOB, CIF, DDP, DAP. DAP and DDP are the most used ones
now, because one is delivered after duty unpaid and the other is delivered after duty paid.
Generally, customers want freight forwarding companies to provide one-stop services, that
is, DDP terms, so they will be at ease. A lot, you don’t need to find a customs clearance
company to help you clear customs, which saves a lot of links.

5. How is the tariff generally calculated?

Import tariffs vary from country to country, and they are based on the actual tariffs
generated by the customs. If the customer follows the DAP clause, we generally reimburse
the actual tariff.

6. Can you give professional advice?

Yes. We are an experienced company that has been in the freight forwarding industry for ten
years. We will formulate a series of transportation plans and corresponding suggestions for
customers according to their cargo type, budget, timeliness requirements, trade terms and
other requirements.

7. What payment method do you have?

Usually, you need to pay us before shipping. You can pay us by bank transfer(T/T) Western
Union, Wechat, Alipay, etc.

8. Can you guarantee the safe and reliable delivery of the goods?

Yes, we will check whether the goods can be shipped according to the package you
originally sent to our warehouse, and whether there will be any damage to the goods during
transportation. If the packaging needs to be replaced again, our company will explain the
actual situation to the customer and inform the cost of replacing the packaging box. During
the transportation, we are GPS tracking the whole process, so the goods are also safe
during transportation.

9. What is the average delivery time?

We will arrange shipment within 5 days after the goods arrive at our warehouse. If our
lead times do not match your deadlines, please double check your requirements at the time
of sale. In any case, we will do our best to meet your needs. In most cases we are able to
do so.

10. What information do customers need to provide us if they want a detailed quotation?

Because there are many types of goods, in order to give customers a good experience and
accurate quotation, we generally use these information to confirm the detailed quotation:
country, mode of transportation, trade terms, product name, product quantity, product box
quantity, single box Weight, single box size, product pictures and other information to
confirm the specific quotation.

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